• Real Estate Developer Reaches New Customer Service Quality Levels

    A leading russian real estate developer renewed it’s call centre based on Altitude Software solutions. The new centre is integrated with the company’s CRM solution, so all customer data is retrieved when the call comes in.

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  • Special accommodation for Partnering CE Expo guests

    For visitors of Partnering CE Expo special fares are available at the nearby Danubius Health Spa Resort Helia.

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  • U.S. State-Run Call Centers Outshine Private Call Center Industry

    People in the United States are finding call center services offered by government agencies more satisfying than the ones run by private firms, says a study from customer satisfaction and technology analytics firm CFI Group. Across the world, private firms dominate the call center industry and customers have little or no chance to check if governments can provide similar services.

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  • Increasing agent productivity with Altitude uCI

    Altitude case study Dovetail Service: Altitude uCI Revolutionises Email Handling for 400 Magazines’ Subscription Services and Increases Agent Productivity by 50%.

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  • Altitude Software Reinforces Executive Leadership Team

    Customer Interaction Software Solutions Vendor Appoints Gastão Taveira as President and Non-Executive Chairman of the Board; Alfredo Redondo Assumes the Position of CEO.

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  • All time challenge: employees

    In a fast changing technological world employees can hardly keep up the pace. CGS not only brings a technological solution but also helps with employee training also, says Vladimir Sterescu, country manager CGS Romania. CGS is the bronze sponsor of Partnering CE Expo.

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