Do not leave the training of your staff to chance!
The quality of the customer relationship directly determines the success of a company. No company or public institution can afford to leave recognition of the needs of his customers, and how they are served to chance. The differences between products and services is often minimal, the competition is decided by the quality of customer relationship. The image of a public institution does not depend only what issues they resolve, but how they get it done. The customer experience is the ultimate! This can be achieved only by well trained staff.