Performance management


A company succeeds, meets its financial targets only when it is able to retain its customers on the long term.

Staff will remain motivated only if we strike a healthy balance between the ever increasing performance expectation and the quality of service as perceived by the customer. Customer value can be maintained or even grown if our staffs are given clear objectives that take this complexity into account and they are not confronted with contradictions. A professionally prepared, well thought-out performance management system is indispensable.